Privacy Policy

This policy applies to personal information processed through clickin360.com and related marketing pages, web chat, lead forms, booking flows, and the ClickIn 360 CRM platform when provided to customers and their authorized users.

If you use our services on behalf of a business customer, that customer may also have its own privacy practices for data they control in the CRM. This policy describes our practices as a service provider and website operator.

We may collect the following categories of information:

• Identity and contact data (name, email, phone, company)
• Account and authentication data for CRM users
• Communications (chat transcripts, form submissions, support messages)
• Booking and calendar data you provide when scheduling a call
• Technical data (IP address, browser type, device identifiers, pages viewed)
• Cookies and similar technologies (see Section 9)

We collect information directly from you when you submit forms, chat with our assistant, book a meeting, register for the CRM, or contact us.

We also collect information automatically through logs and analytics when you use our website, and from integrations you or your organization authorize (for example, email or calendar connections).

We use personal information to:

• Provide, operate, and improve our website and services
• Respond to inquiries, qualify leads, and schedule discovery calls
• Deliver CRM, automation, and integration features for customers
• Send service-related notices and, where permitted, marketing communications
• Monitor security, prevent fraud, and enforce our terms
• Comply with legal obligations and resolve disputes

If you are in the European Economic Area, United Kingdom, or similar jurisdictions, we process personal data based on: (a) performance of a contract or steps prior to entering a contract; (b) legitimate interests (such as improving services and securing our platform), balanced against your rights; (c) consent where required (for example, certain cookies or marketing); and (d) compliance with legal obligations.

We do not sell your personal information. We may share information with service providers that help us host infrastructure, send email, provide analytics, or support AI and automation features, under contracts that require appropriate safeguards.

We may disclose information if required by law, to protect rights and safety, or in connection with a merger, acquisition, or asset sale, with notice where legally required.

We may process and store information in the United States and other countries where we or our providers operate. When we transfer personal data internationally, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms where required by law.

We retain personal information only as long as needed for the purposes described in this policy, to meet legal and accounting requirements, and to resolve disputes. Retention periods vary by data type and customer agreements.

We use cookies and similar technologies to remember preferences (such as language), keep sessions secure, and understand how visitors use our site. You can control cookies through your browser settings. Disabling some cookies may affect site functionality.

We implement administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal data, and to object to certain processing. You may also withdraw consent where processing is consent-based.

To exercise rights, email us at the address below. We may need to verify your identity. You may also have the right to lodge a complaint with a supervisory authority.

Our services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe we have collected such information, contact us and we will delete it.

Our website may link to third-party sites or services. Their privacy practices are governed by their own policies, not this one.

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Material changes may be communicated through the website or by email where appropriate.