← HomeAI agent · WhatsApp first
Diagnose and resolve technical issues before escalating to your team
An AI agent that walks customers through a real diagnosis — not just generic FAQ answers.
What it does
Instead of a static FAQ list, the customer gets a guided step-by-step diagnosis — and when a human technician is truly needed, they arrive with all the context already collected, without restarting the story from zero.
Use cases
- Helps resolve a common technical issue in minutes, without opening a ticket.
- Creates and tracks tickets automatically when the case does need human intervention.
- Accepts screenshots of the customer’s error to diagnose with more precision.
Channels
- Webchat
WhatsApp is the primary channel; webchat is available as a complement.
Ideal for
Technology or product companies with recurring technical support volume.